Help
Answers to the things people most often get stuck on. If yours is not here, message Josh — the links are at the bottom.
Using the app
How do I get into the app?
The quickest way is the private link Josh sends you. Tap it and you are straight in — no name or PIN needed.
Otherwise go to golffitphysio.com.au/app, choose Patient, and sign in with your name and the PIN Josh gave you.
I've forgotten my PIN, or it says I'm locked out
After five wrong tries the app pauses sign-in for that name for 15 minutes, to stop anybody guessing their way in. Wait, then try again.
Your private link still works while you are paused, so if you have it, use that instead.
If you have lost both, message Josh and he will set you a new PIN.
How do I put it on my home screen — and why should I?
Adding it to your home screen makes it work like a normal app, and it matters more than it sounds: it is what keeps a video safe on your phone until it has sent, and on an iPhone it is the only way reminders can reach you.
iPhone (Safari)
- Tap the Share button at the bottom of the screen — the square with the arrow coming out of it.
- Scroll down and tap Add to Home Screen.
- Tap Add in the top corner.
Android (Chrome)
- Tap the three dots in the top corner of the browser.
- Tap Add to Home screen — some phones call it Install app.
- Tap Add.
The Golf Fit Physio ball appears with your other apps. Open it from there from now on.
I opened it from Instagram, Facebook or an email
Links opened inside another app run in that app's own cut-down browser. In there, videos you send can be lost before they reach Josh, reminders will not come through, and the screen does not fit properly.
Tap the … or share button and choose Open in Safari (or Chrome). Then add it to your home screen, as above, and use it from there.
My video says "Saved — it will send once you have signal"
That means it is on your phone and waiting, not lost. It sends by itself the next time you open the app with signal.
Until it has gone, keep the app installed and do not clear your browser's data — that is the one thing that can delete it before it sends.
If it never arrives, Josh can see that it didn't, and he can ask you to film it again.
I'm not getting reminders
Reminders only reach a phone where the app has been added to the home screen and you tapped Allow when it asked about notifications. On an iPhone they cannot reach a Safari tab at all.
If you added it but said no to notifications, message Josh and he will help you turn them back on.
Something's wrong with my program, or a set I logged
Tell Josh in the app — open Messages and write to him. He can change your program and correct a logged set from his side.
Can I get a copy of my own records?
Yes. In the app, open Progress and tap Download my data. It saves a file with your workouts, results and messages.
Seeing Josh
Where are you?
Inside LIFT Physiotherapy, 2/54 Kingston Drive, Helensvale, Gold Coast QLD 4212. Open in Maps.
How do I book a session?
Book online — it shows Josh's real availability. If you're not sure what to book, start with a Golf Fit Performance Screen.
Or call 0450 171 739, or send Josh a message.
What's the free starter program?
A pre-round warm-up, a golf mobility routine and a three week starter program, with Josh demonstrating every movement. It is free — get it here.
Still stuck?
If you're already a client, the fastest way is in the app under Messages. Otherwise send Josh a message from the website, or call 0450 171 739.